Police Communication Operator

The functions of the UT System Police Communication Operator are to communicate effectively under any condition, to coordinate and direct simultaneous activities without confusion, to provide rapid response to law enforcement or to other first responders, and to protect fellow officers.

The operator also assists the public by providing directions, information, and other aid as needed.

Typical Duties and Skills

  • Operate a police radio
  • Maintain records of incoming calls for assistance; dispatch officers to situations requiring police response
  • Maintain records of all police/patrol activities
  • Monitor CCTV and alarm systems
  • Complete appropriate reports
  • Communicate with other police/fire/ambulance agencies
  • Operate various computer terminals, including computer-aided dispatch (CAD) systems
  • Speak clearly and distinctly at all times
  • Read and write effectively
  • Think and act promptly in emergencies, analyze a situation quickly and accurately, and take or suggest an effective course of action
  • Maintain up-to-date security clearances, directory, room reservations, and locator files
  • Other duties as assigned by the Chief of Police or designee

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General Qualifications

  • High school diploma/GED
  • Minimum age of 18
  • Home telephone
  • Good physical condition
  • Physical ability to perform assigned duties
  • Basic computer and keyboarding experience
  • Flexibility to work days, evenings, or nights (overtime may be required)
  • Pass a criminal history background check

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Other Related Information

  • All successful candidates are required to comply with all UT System Police or departmental policies, procedures, and directives as well as the Rules and Regulations of the Board of Regents of The University of Texas System.
  • Candidates are required to be trained in and use police radio equipment, telephones, various computer equipment (data entry), and typewriters.
  • Candidates are required to eventually demonstrate proficiency in all phases of duties performed.
  • Continued employment in this position is contingent upon successful completion of a minimum of 40 hours of training for a Police Communications Operator as mandated by the Texas Commission on Law Enforcement (TCOLE).
  • Persons with college credit hours from an accredited college or university that meet established requirements might be eligible to become Police Cadets.

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Shift Assignments

Assignments are subject to change at any time depending on the needs of the Department.

  • Operators may be assigned to any one of three shifts, working days or nights, with varying days off throughout the week.
  • Operators may be required to work overtime assignments.
  • Shift assignments or overtime assignments may include working holidays or weekends.

Working Conditions

Working conditions include, but are not limited to:

  • Indoor assignment – controlled office-like environment. Typically requires sitting for lengthy periods of time.
  • Performing multiple tasks simultaneously
  • Answering multi-line telephones
  • Operating police radio with occasional heavy traffic
  • Various computer operations, data entry, and record keeping
  • Monitoring/answering parking lot entrance/exit intercom system.

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Uniforms and Equipment

The Department issues uniforms and related equipment. The operator will be required to wear the uniform as prescribed by UT System Police and/or departmental policy, rules, regulations, or directive.

New operator must provide socks and footwear at their own expense, as prescribed by appropriate rules and regulations.

Assignment and Field Training

The new operator will be assigned to a shift and a lead operator, and will then undergo several weeks of training. The lead operator is responsible for orienting and training the new operator on all aspects related to this position. The lead operator also assists the new operator with training by observing, evaluating, and grading their progress on a daily basis.

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