Benefits and Insurance

Go to UT System Eligibility – Active Employees

• Go to My UT Benefits.
• Choose “The University of Texas Southwestern Medical Center” and click “Select."
• Log in.
• Click the “MY UT BENEFITS” button.
• Review “Your benefits at a glance” or click “Confirmation Statement” on the left navigation.

• Go to My UT Benefits. 
• Under “Enroll Now,” click “My UT Benefits.” 
• Click “Get Started.” 
  • Follow the prompts to add your dependents (spouse and/or children). 
  • Update your tobacco survey responses. 
  • Click the tiles to select or decline coverage. 
• Beneficiary Designation: 
  • On the Basic Life tab, select "Add" next to Beneficiaries to update your Beneficiary Designation.  
  • Select “Save” once all selections are complete. 
  • Review your Confirmation Statement once complete. 
  • Click “Document Manager” to upload supporting documents if adding dependents.
    • Marriage license is required to add a spouse.
    • Birth certificate is required to add a child. 

• Go to My UT Benefits. 
• Click “Document Center” in the left menu. 
• Click “+ Add Document.” 
• Click “Choose File” to select your document. 
• Enter a document name. 
• Select the Category from the drop-down menu. 
• Save your document. 
• A document should be associated with each coverage or dependent change. 
• Once you have uploaded your document(s), click “Associate a Document” to attach the existing document upload to the pending requests.  

• Go to My UT Benefits. 
• New Hires – Click “Get Started.” 
• Existing Enrollees – Click “Benefits.” 
• Scroll to the benefit for which beneficiary designations apply such as Basic Life, Basic AD&D, Voluntary Life, or Voluntary AD&D.
• Click “Add” next to “Beneficiary” to enter a new designation. 
• Click “Edit” next to “Beneficiary” to make changes to existing designation.

• Go to My UT Benefits
• Click “Edit Your Benefits” and follow the prompts to submit and save your request.
• Upload the required documents in the Document Center.

Change of Status Information / UT System

View UT System details on how to get a replacement or additional ID Card for medical, dental, vision and UT FLEX.

COBRA might be a good option to fill the gap when UTSW insurance coverage is no longer available due to a covered dependent turning 26 or if your employment status changes from full time to PRN.

To learn more about COBRA insurance options:

COBRA Coverage/UT System
844-579-8683 | mailto:utcobra@utsystem.edu

If you experience a disability that prevents you from fulfilling your job duties and you have an active Blue Cross and Blue Shield of Texas (formerly Dearborn) disability policy, you may want to file a claim.

To file a claim:

866-628-2606

Related Links

• Filing Your Short-Term Disability (STD) Claim
• UT System Disability Insurance Information – Active Employee
• Blue Cross and Blue Shield of Texas/Ancillary-UT

Online Will Preparation provided by Blue Cross and Blue Shield of Texas is safe, confidential, and easy.

Blue Cross and Blue Shield of Texas / Online Will Preparation

Blue Cross and Blue Shield of Texas (BCBSTX) Offers Identity Protection Services to UT SELECT, UT CONNECT, and UT CARE Medical Plan Members at no cost to you.

View Identity Protection Details

• All injuries are reported to The Office of Safety and Business Continuity, Risk, and Insurance Services via Electronic First Report of Injury (eFRI).
• Visit the Worker's Compensation site for more information.

UT SELECT Medical is a self-funded PPO plan administered by Blue Cross and Blue Shield of Texas.

Plan Year 2022-2023

• Premium Rates for Medical Plans 2022-2023
• Employee Benefits Highlights 2022-2023
• UT SELECT Blue Access for Members (BAM) Flyer 
• Video: Tips for Using Your Coverage
• UT SELECT Fitness Gym Memberships
• Mobile App

As part of your UT SELECT Medical coverage, registered nurses are available—at no cost to you—24 hours a day, seven days a week at (888) 315-9473.

For more information:
Blue Cross and Blue Shield of Texas / UT SELECT
Customer Service | 866-882-2034
Monday–Friday, 7 a.m.–7 p.m. CT

UT CONNECT Medical is an Accountable Care Organization (ACO) plan administered by Blue Cross and Blue Shield of Texas that provides similar coverage as UT SELECT Medical at a lower cost by using providers within Southwestern Health Resources (SWHR).

Plan Year 2022-2023

• Premium Rates for Medical Plans 2022-2023
• Employee Benefits Highlights 2022-2023
• FAQ
• $5 Flyer
• Plan Comparison Table
• Behavioral Health Overview
• Know Your Network - Behavioral Health Services
• Mobile App

For more information:
Blue Cross and Blue Shield of Texas / UT CONNECT
Customer Service | 888-399-8889 | CONNECTteam@southwesternhealth.org
Monday–Friday, 7 a.m.–7 p.m. CT

Health concerns don’t always follow a 9-to-5 schedule. When you or a family member has a health problem or a question, you can call the 24/7 Nurseline provided by Blue Cross Blue Shield of Texas (BCBSTX) for answers to health care questions, information about major medical issues, chronic illness support, lifestyle change support, and more. As part of your UT SELECT Medical coverage, registered nurses are available—at no cost to you—twenty-four hours a day, seven days a week at 888-315-9473.

For more information:
888-315-9473

Your prescription drug benefits (administered by Express Scripts) are included as part of your medical coverage, and the same benefits are provided for both UT SELECT Medical and UT CONNECT plan participants.

Plan Year 2022-2023

• Plan Overview
• Home Delivery
• Co-payments at a Glance
• Relax With 90-Day Supplies

For more information:
Express Scripts / UT System
Customer Service | 800-818-0155
24 hours a day, 7 days a week

The University of Texas, through Blue Cross and Blue Shield of Texas and the UT SELECT program, provides access for you and your dependents to a benefits specialist and personal health care resources. Health Advocates are part of an integrated concierge and care-management solution included in your benefits.

• Brochure
• Infographic
• Video: Health Advocacy Overview
• FAQ

For more information:
Blue Cross and Blue Shield of Texas / Health Advocacy
Customer Service | 866-882-2034
Hours: 24/7

MDLIVE is a free benefit to UT SELECT and UT CONNECT subscribers that provides a live consultation with an independently contracted, board-certified MDLIVE doctor. Based on your location, visits available 24/7 via online video, mobile app, or phone.

• Get to Know MDLIVE
• Virtual Visits Overview
• UT CONNECT - MDLIVE
• Video: How MDLIVE Works
• Activate Your Account

For more information:
Blue Cross and Blue Shield of Texas MDLIVE
Customer Service | 888-680-8646

Part of the UT Southwestern family, the Specialty Pharmacy is a full-service specialty pharmacy, in-network for UT System Benefit Employees. Specialty Pharmacy offers a Patient Management Program that provides specialty patients with training, education, counseling, refill reminder calls, and convenient delivery options.

Benefits include:

• Medications that aren’t available at every pharmacy.
• Pharmacists with the expertise to help you with questions about how to use the medications and coordinate with your doctor for comprehensive care.
• Fast and convenient delivery to your home, workplace, or the location you prefer.

Some medications are limited distribution by manufacturer requirements and may need to be triaged and filled outside of UT Southwestern Specialty Pharmacy.

For more information:
Click: Specialty Pharmacy

Call Customer Service: 214-645-6828

Visit the location:
2929 N. Stemmons Freeway, XA 1.2
Dallas, TX 75390-8522

Delta Dental Insurance Company provides plan options for employees and dependents, retirees, and surviving dependents. NOTE: The UTSW Oral and Maxillofacial Surgery Clinic; they do not accept the DeltaCare USA (HMO, DMO) insurance plan.

Plan Year 2022-2023

• Monthly Premium/Plan Comparison - Active Employees
• UT SELECT Dental Plus (PPO) Highlights
• DeltaCare (HMO) Highlights
• Brochure - Plan Comparison
• Mobile App
• Videos: Online Resources, About the PPO Network, Cost Estimator / Tools

For more information:
Delta Dental / UT System
Customer Service | 800-893-3582 | UT2021OE@delta.org
Monday–Friday, 6:15 a.m.–6:30 p.m. CT 

Offered by Superior Vision Services, you have two vision plan options.

Plan Year 2022-2023

• Monthly Premium/Plan Comparison - Active Employees
• Plan Presentation, Video: The University of Texas Vision Plan
• Cost Overview, Discounts
• Network Providers, Online Retailers
• Hearing
• Mobile App
• Be in the Know
• Tips for Contact Wearers

For more information:
Superior Vision / UT System
Custom Service | 844-549-2603
Monday–Friday, 7 a.m.–8 p.m. CT
Saturday, 10 a.m.–3:30 p.m. CT

UT FLEX is a flexible spending account (FSA) that allows use of pre-tax income from your paycheck for qualifying out-of-pocket health care expenses with a Health Care Reimbursement Account (HCRA) or qualifying dependent day care expenses with the Dependent Care Reimbursement Account (DCRA).

• Using UT FLEX
• Video: Hello From Maestro Health
• Video: Plan Overview

First-Time UT FLEX Enrollees

Signing up for UT FLEX? After Sept. 1, visit Maestro Health to set up your personalized online account, track your eligible expenses, and view your balance.

For more information:
UT FLEX Portal
Customer Service | 844-887-3539 | questions@maestrohealth.com
Monday–Friday, 7 a.m.–7 p.m. CT
Saturday, 9 a.m.–2 p.m. CT

Employees enrolled in the UT SELECT or UT CONNECT medical plans are automatically enrolled in a basic employee package of Life and Accidental Death and Dismemberment (AD&D) coverage with Blue Cross and Blue Shield of Texas at no cost.

Plan Year 2022-2023

• Group Term Life Insurance (UT System)
• Disability Insurance (STD and LTD) Overview (UT System)
• Accidental Death and Dismemberment (AD&D) Overview (UT System)

For more information:
Blue Cross and Blue Shield of Texas / UT System Ancillary
Customer Service | 866-628-2606
Monday–Friday, 7 a.m.–7 p.m. CT

Airrosti is a musculoskeletal provider offering one-on-one care, manual (hands-on) therapy, and a customized active rehab program.

• Overview Flyer
• VIP Chat Help Flyer
• Video: Live Life Pain Free with Airrosti
• Video: 4 Stretches While Working From Home
• Video: Easy Stretches for Tension Headaches
• 3 Easy Exercises for Carpal Tunnel
• 3 Easy Exercises for Shoulder Bursitis
• Interactive Flyer and Schedule a Consultation

For more information:
Airrosti
Ashley Burgamy | ashley.burgamy@airrosti.com | 469-744-4759
Customer Service | 800-404-6050

Blue365 is just one more advantage of being a Blue Cross and Blue Shield of Texas (BCBSTX) member. With this free program, you may save money on health and wellness products and services from top retailers that are not covered by insurance. There are no claims to file and no referrals or preauthorizations. Once you sign up for Blue365, weekly “Featured Deals” will be emailed to you. These deals offer special savings for a short period of time.

• Overview
• Sign-up

Bright Horizons Backup Care for Adults, Children and Seniors offers solutions for disruptions in family care, including providing a child care center or in-home caregiver.

• Benefit Overview
• Registration Guide
• FAQ
• Video: Overview (on demand; registration required)

For more information:
Bright Horizons | 877-242-2737

Blue Cross and Blue Shield of Texas plan members can enjoy economical fitness programs.

• UT SELECT Fitness Gym Memberships
• UT CONNECT – Well onTarget Fitness Program

Hinge Health is a free, coach-led, home pain-management program for chronic back, knee, or hip pain sufferers. The program is covered as part of your UT SELECT benefits.

Plan Year 2022-2023

• Overview
• FAQ

For more information:
Hinge Health/UT
Customer Service | 855-902-2777 | help@hingehealth.com

Get a mental health tune-up online and learn new skills to help you break old patterns that may impede your mental health at no added cost for UT CONNECT and UT SELECT members. Digital mental health programs from Learn to Live can help you improve your mental health so you can feel better and enjoy life more. An online assessment helps pinpoint the right programs for you, such as stress/anxiety/worry, social anxiety, depression, substance use, and insomnia.

Plan Year 2022-2023

• Overview

For more information:
Learn to Live

The free UT Living Well wellness platform, powered by Limeade, is available to eligible UT SELECT and UT CONNECT members to help you take control of your well-being. Explore UT Living Well programs, well-being resources, join and track activities, and stay connected with colleagues.

• UT System Living Well Resources 2022-2023
• Limeade / Living Well Intro Video

For a limited time, and while supplies last, receive a free stainless steel, 23-ounce Benefits & Wellness water bottle. Simply register, click Discover within Limeade ONE, click to Download the App, click to register for your water bottle, and submit your entry form.

After you register online, you may download the UT Living Well app powered by Limeade ONE, enter "University of Texas" / "UTX".

• Limeade One App for iOS
• Limeade One App for Android

Livongo for Diabetes and Livongo for Hypertension are free benefits for employees and adult dependents covered by a UT SELECT policy. Livongo combines the latest technology with coaching to support you with your diabetes or hypertension.

Plan Year 2022-2023

• Overview/Registration
• Diabetes FAQ
• Hypertension FAQ
• Living Healthier at No Cost

For more information:
Livongo/UT SELECT
Customer Service | 800-945-4355 | membersupport@livongo.com

Omada is a digital lifestyle-change program free to eligible UT SELECT insureds. Omada combines the latest technology with ongoing support to help manage eating, activity, sleep, or stress. It’s an approach shown to help lose weight and reduce the risks of type 2 diabetes and heart disease.

Plan Year 2022-2023

• About
• Video: Welcome/Overview
• Overview
• Zero Costs
• FAQ
• Eligibility Checker

For more information:
Omada Health/UT System
Customer Service | 888-409-8687 | support@omadahealth.com

Ovia Health provides maternity and family apps to support you through your entire parenthood journey. These apps are included in your health plan benefits, offered through Blue Cross and Blue Shield of Texas (BCBSTX). Maternity app to support your entire pregnancy journey — included in your health plan benefits, offered through Blue Cross and Blue Shield of Texas (BCBSTX).

Plan Year 2022-2023

• UT SELECT Ovia Health Overview
• UT SELECT Ovia Pregnancy Partner
• UT CONNECT Ovia Health Overview
• UT SELECT Ovia Health Support for LGBTQ Families
• UT CONNECT Ovia Health Support for LGBTQ Families
• UT CONNECT Ovia Mental Health Support
• UT SELECT Ovia Health App
• UT CONNECT Ovia Health App

For more information:
866-882-2034

Progyny, the new fertility benefit introduced in the FY23 plan year, bundles all the individual services, tests, and treatments you may need, ensuring you’ll never run out of coverage mid treatment. Looking for an in-network provider? Check out the UTSW Fertility and Advanced Reproductive Medicine Clinic on campus.

Eligibility details: For currently enrolled UT SELECT members and covered spouses only, with at least 12 months of continuous enrollment in UT System medical benefits immediately prior to accessing the benefit. Limits apply. Cannot be used with UT CONNECT coverage.

Learn more about Progyny here. Questions? Contact the UTSW Benefits Team benefits@utsouthwestern.edu.

• Overview

For more information:
844-535-0711

Seasons of Life is a free outreach program that provides personalized claims-resolution assistance to members and their families who are dealing with the death of a loved one.

• Overview
• Brochure

Wondr Health is a free online program that helps change how you eat instead of what you eat. Learn the skills to lose weight and keep it off while still eating your favorite foods.

Plan Year 2022-2023

• What is Wondr
• Meet Our Experts
• Video: Welcome to Wondr – Weight Loss is a Science
• Video: The Wondr Curriculum

For more information:

Join the Waitlist
Customer Service | 855-999-7549 | Wondr Support Submit Form