Skip to Main
ISAC Banner Image

ISAC: Requesting New Technology

The Information Systems Acquisition Committee (ISAC) reviews, evaluates, and governs new technology requests to ensure alignment with the organization’s strategic goals, maximize value, mitigate risks, and uphold standards for security, compliance, and operational efficiency.

New, Improved Process

To make the ISAC process easier, all new technology requests are submitted through a single, centralized IT intake request form.

Get Started

The request form will guide you through some simple questions and allow you to submit your request in minutes.

ServiceNow IT Intake Request Form

How the Process Works

  1. Submit a request – You provide basic details about the desired new technology, software, or tool.
  2. Evaluate – An Information Resources team member reviews and determines the appropriate review pathway.
  3. Guidance – You will receive clear communication with next steps and requirements based on your request.
  4. Review – Your request may be adjusted, redirected, or declined based on factors such as:
    • Availability of an existing UTSW-supported solution
    • Security or compliance risks
    • Technical feasibility or integration limitations
    • Alignment with institutional standards and priorities

Read IT Intake Request Instructions

How Long Will It Take

Processing time depends on factors such as complexity, scope, budget, contracting, and risk and compliance assessments. An Information Resources team member will be in contact within five business days.

Our Commitment

  • Provide a simple, guided process – no guesswork required
  • Communicate clearly throughout the process to help you submit your request
  • Instill confidence that your request will be reviewed and routed appropriately
  • ISAC Meetings
    • Tuesday, Sept. 2, 2025
    • Tuesday, Oct. 7, 2025
    • Tuesday, Nov. 4, 2025
    • Tuesday, Dec. 2, 2025
    • Tuesday, Jan. 6, 2026
    • Tuesday, Feb. 3, 2026
    • Tuesday, Mar. 3, 2026
    • Tuesday, Apr. 7, 2026
    • Tuesday, May 5, 2026
    • Tuesday, Jun. 2, 2026
    • Tuesday, July 7, 2026
    • Tuesday, Aug. 4, 2026
  • Committee Members

    Tony Lakin – Chair
    Vice President & Chief Information Security Officer
    anthony.lakin@utsouthwestern.edu

    Russell Poole – Vice Chair
    Vice President & Chief Information Officer
    russell.poole@utsouthwestern.edu

    Mujeeb Basit, M.D.
    Assistant Professor, Internal Medicine
    mujeeb.basit@utsouthwestern.edu

    Melody Bell
    Associate Vice President, Information Resources Research and Academic Systems
    melody.bell@utsouthwestern.edu

    Brian Evans
    Associate Vice President & Chief Enterprise Architect, Information Resources
    brian.evans@utsouthwestern.edu

    Sharonda Lawson
    Director of Sourcing and Contracting
    sharonda.lawson@utsouthwestern.edu

    Adolfo Ortuzar
    Associate Vice President, Information Resources Constituent Experience & Compliance
    adolfo.ortuzar@utsouthwestern.edu

    Ronald Peshock, M.D.
    Radiology; Chair, Information Security and Privacy Steering Committee
    ron.peshock@utsouthwestern.edu

    Eric Peterson, M.D., M.P.H.
    Vice Provost and Senior Associate Dean, Clinical Research
    eric.peterson@utsouthwestern.edu

    Dennis Pfeifer, Ph.D.
    Assistant Vice President, CTO Health System
    dennis.pfeifer@utsouthwestern.edu

    Natalie Ramello, J.D.
    Vice President, Chief Compliance Officer
    natalie.ramello@utsouthwestern.edu

    Jean Turpin
    Associate Vice President, Information Resources Strategy & Engagement
    jean.turpin@utsouthwestern.edu

    DuWayne Willett, M.D.
    CMIO, Professor of Internal Medicine
    duwayne.willett@utsouthwestern.edu

    Yong Xia
    Director, Business Affairs Decision Support
    yong.xia@utsouthwestern.edu

     

     

  • FAQ

    What types of requests should be submitted?

    Any new-to-UTSW technology, system, application, software purchase, vendor engagement, or external lab website should be submitted through the intake process.

    Why was this process updated?

    The centralized intake process makes it easier to submit a request, takes the guesswork out of where to start, and ensures every technology request gets a consistent, collaborative review.

    What if I have an urgent request?

    Submitting your request as early as possible is the most effective way to prevent the need for an emergency. If an urgent need does come up, go ahead and submit your request through the intake form, include the date you're hoping to have it implemented, and tell us what's making it time-sensitive. Please note that due to request volume and competing priorities, we cannot guarantee that emergency requests will be fulfilled within the requested time frame.

Questions?

For questions about the new process or to share feedback, IRSE@utsouthwestern.edu Information Resources.

Back-to top