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FAQ

  • When do we have to be compliant with the new rule?

    The federal compliance deadline has been extended to April 26, 2027.

  • Does UT Southwestern have a policy on digital accessibility?

    Yes. The Equal Opportunity policy (ETH-151) states we must comply with WCAG 2.1 Level A and AA. The Registration and Guidelines for Externally Hosted Websites and Mobile Applications policy (ADM-358) requires externally hosted and mobile applications to comply with Digital Accessibility guidelines.

  • How do I obtain a PDF accessibility checker?

    UTSW has procured PDF-XChange, a free alternative to Adobe Acrobat, for Windows users. It does not work with Mac OS.

    PDF-Xchange can be downloaded from SCCM (Software Center) (VPN required).

    For Adobe Acrobat Pro DC, please contact your department admin who will need to purchase a license for you.

  • How do I know if an application is WCAG 2.1 Level A and AA compliant?

    First, inventory all software/apps and consult with your steering committee about obtaining an accessibility conformance report (ACR) from vendors. Then, submit ACRs to the Digital Accessibility team via ServiceNow.

  • Are there exceptions to the regulation?

    There are five exceptions:

    • Archived web content created before April 24, 2026, clearly marked as archived, and retained exclusively for reference, research, or recordkeeping.
    • Preexisting “conventional electronic documents,” including PDFs, word processing documents, presentations, and spreadsheets, unless they are currently used to apply for, gain access to, or participate in UTSW programs, services, or activities.
    • Content posted by a third party, unless the third party is posting content due to contractual, licensing, or other arrangements with UTSW.
    • Individualized documents that are password-protected or otherwise secured, including documents that are about a specific person, property, or account.
    • Preexisting social media posts posted before April 24, 2026.
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