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Laboratory Outreach Program

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Convenient and High Quality Laboratory Services

UT Southwestern Medical Center is pleased to announce an expansion of our laboratory outreach service, offering convenient and high quality lab services to physicians and patients in the greater Dallas Fort Worth region. We’ve designed our service with convenience and patient care in mind and know it will exceed your expectations.

Why Choose UTSW?


Electronic Ordering and Results

  • Results are available to you anywhere, anytime, via a new web-based system, interfacing with your EMR, fax, or courier delivery.

IT Expertise

  • A team of specialized lab connectivity experts, who can connect to your EMR system in real time.

Customized Forms

  • Easy-to-use forms, requisitions, and chart reports, customized for your specific needs.

Convenient Specimen Collection

  • New and conveniently located draw stations, staffed by experienced and patient-focused phlebotomists.
  • If warranted, the ability to place a phlebotomist right in your office, with oversight provided by our experienced management team.

Specialized Laboratories led by Board-Certified Pathologists

  • A broad menu of tests performed in-house, and the ability to send out more esoteric tests.
  • Access to teams of experienced, board certified, sub-specialized hospital pathologists.

Dedication to Our Customers

  • Customer-service oriented laboratory representatives who provide timely specimen pick-up, courier, and billing.

Billing Expertise

  • New outreach centered billing system with a friendly and well trained customer service team that answer the phones personally during business hours.
  • Acceptance of almost all patient insurance plans, including United Healthcare and Aetna. If there is no contract with the patient’s insurance plan, we will redirect the sample appropriately, taking that responsibility off the hands of your staff.
  • Should you have questions regarding your laboratory service, EOB (Explanation of Benefits), and/or statements, please contact our Billing Customer Support at 800-500-9915.
Customer Service and Billing 
Convenient Collection 
Specialized Laboratories 
Easy Ordering and Results 
 

Additional Questions

Our laboratory customer service representatives are happy to answer any additional questions you many have.

Contact Us

  • Direct Line
  • 214-645-1490
  • Billing Customer Support
  • 800-500-9915
  • Amanda Chadwick
  • Outreach and Client Service Manager
  • Rodelia Fontanilla
  • Director of Clinical Laboratory Services

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