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Russell Poole, who led his former employer’s IT organization through rapid transition as COVID-19 spread across the country earlier this year, has joined UT Southwestern as its new Chief Information Officer.

Dr. Willis Crocker Maddrey, an accomplished academic and clinical leader at UT Southwestern for three decades, has been named Professor Emeritus of Internal Medicine. Recognized as one of the world’s leading authorities on liver disease, he has also served with distinction in the Medical Center’s administration as Special Assistant to the President for the past 11 years.

Congratulations to the second- and third-quarter 2019 recipients of the Diana and Richard C. Strauss Service Excellence Award, honoring employees who exemplify excellent care and service, professionalism, a positive attitude, dedication to teamwork, dependability, enthusiasm, and compassion for patients, guests, and co-workers. The awards are presented quarterly throughout the calendar year. The following employees were selected for their outstanding care and service during the fourth quarter.

In early February, internationally recognized cardiologist Dr. Thomas Wang became UT Southwestern’s seventh Chair of Internal Medicine. He succeeds Dr. David Johnson, who served in that role for nine years and is staying on as Professor of Internal Medicine.

Each day, vehicles pull up to white tents erected outside the Bass Administrative and Clinical Center as patients arrive for COVID-19 testing. When the windows roll down, UT Southwestern nurses and staff do all they can to communicate empathy and quiet confidence through shielded eyes to ease the apprehension they can often see and feel.

An unwavering dedication to exceptional care has enabled Dr. Timothy Schacherer to build strong trust and loyalty among his patients, many of whom have been with him for decades.

Congratulations to the fourth-quarter 2019 recipients of the Diana and Richard C. Strauss Service Excellence Award, honoring employees who exemplify excellent care and service, professionalism, a positive attitude, dedication to teamwork, dependability, enthusiasm, and compassion for patients, guests, and co-workers. The awards are presented quarterly throughout the calendar year. The following employees were selected for their outstanding care and service during the fourth quarter.

UTSW faculty members form DFW Association of Black Psychologists.

When a UT Southwestern employee runs into a problem at work, Dr. James Scott, the recently appointed Director of Service Systems, wants to make finding a solution easy. One of Dr. Scott’s responsibilities in the newly created position is overseeing upgrades to ServiceNow, the online tool that enables employees to make service requests to various departments, such as Information Resources, Human Resources, or Parking Services.

A physician huddled close to his desktop monitor, waiting for the next patient to appear on the computer screen. As with any new technology, there is a learning curve for both patient and provider that may include a spotty virtual connection or fine-tuning speaker volume or camera settings.