Beyond Your Six Words: “Need the facts? Ask a secretary!”

We go to them for everything from supplies to occasional therapy. There is no doubt that secretaries are indispensable as guardians of the galaxy known as UT Southwestern.

Valecia Dupree has been at Zale Lipshy University Hospital since long before the consolidation with UTSW. As a Unit Secretary for the Psychiatry Unit, Mrs. Dupree collects information from patients, families, medical practitioners, and even strangers who see her in passing. In her 25 years of service, she’s seen just about everything and is there to provide help.

“Communication is very important in my job,” Mrs. Dupree said. “I talk to everyone, right down to people outside of the Unit who are lost. I know whom I can call.”

She is routinely consulted for information by concerned family members, patients, curious passersby, and staff. In one instance, an erratic, intoxicated man entered the Hospital lobby. An employee frantically called Mrs. Dupree for assistance, to which she simply answered, “Call security.”  

It is highly likely that her smile and effervescent personality are what draw people to her. The “lady who smiles all the time,” which is frequently noted on her PACT card recognitions, defies the common perception of psychiatry staff. In fact, the entire Unit is nothing like you might think. The main area is modeled after a sunroom, with large windows that bring in an abundance of natural light. In this serene, warm environment, coffee brews in the upgraded, open kitchen area, and the large comfy chairs invite patients and visitors to feel comfortable and at home.    

For Mrs. Dupree, working in psychiatry offers something different every day. The variable routine has shown her that there is not just one kind of patient – they come in an assortment of ages and levels of mental care need. The Unit treats mental illness, emotional disturbances, social dysfunction, and substance abuse.

“Not everyone needs meds, and not everyone is crazy,” Mrs. Dupree said. “Sometimes it’s the stresses of life that bring patients here.”

One of her most memorable experiences involved a patient who came in after a nervous breakdown on the individual’s honeymoon. Unwilling to speak, the newlywed received two weeks of treatment. By the end of the stay, the patient was vibrant, revived, and able to finish the honeymoon.

“The most rewarding part of my job is seeing patients leave mentally healthier,” Mrs. Dupree said. “I’ve seen people come in a wreck, receive treatment, and come out completely new.”