UT Southwestern has earned two top honors from Press Ganey, a national consulting firm specializing in health care performance: the Pinnacle of Excellence Award and the Guardian of Excellence Award.
The Pinnacle of Excellence Award recognizes the top four performers in each category based on the designated survey measures for the three-year award period. UTSW earned two Pinnacle recognitions in the Patient Experience category:
- William P. Clements Jr. University Hospital was one of just four academic medical centers nationally to be recognized with the top award, which is determined by the composite metric of likelihood to recommend, overall rating, teamwork, and its score on the Hospital Consumer Assessment of Healthcare Providers and Systems survey.
- Our Medical Practice – or our Ambulatory Services – earned one of the top four spots nationally using the scores on the Clinician and Group Consumer Assessment of Healthcare Providers and Systems survey.
Clements University Hospital was additionally honored with a Guardian of Excellence Award, again in the Patient Experience category. The Guardian is given to organizations in the top 5% of health care providers in delivering patient experience in the last year.