iLab Customer Support

For all support while using iLab, we recommend the ‘leave feedback’ link in the upper right-hand corner of the screen. The support team triages all requests and helps route them to the appropriate members of our team – this is typically the quickest way to get help using the system.

Learn More

To learn more about the ticketing system, please view "How do I leave a support ticket?" and "How do I view my support tickets?"

Login Issues

If you have problems logging into the system, please feel free to A team member will either help you directly or route you to the appropriate technical person. You may also call the iLab Support Phone.

iLab Support Phone: 617-297-2805
Toll-free: 1-800-690-2957
iLab Support Chat: