August 12, 2020, Briefing - Answers to Commonly Asked Questions

Questions submitted for this briefing include these topics:

Cycle Threshold Values Reporting

Cycle threshold values are a regulatory issue and the FDA has approved tests/assays that give only positive or negative qualitative results. We cannot provide CT values due to many factors, including:

  • Different systems use different CT value cut-offs for positive and negative. UT Southwestern currently has five different COVID-19 assays being used.
  • CT values can change based on sample quality.
  • We have no clinical data correlating CT value with disease course.

Additional data is being released by our modeling team. You can see the most recent modeling data on our .edu COVID-19 website.


Face Masks and Eyewear Policy

Per our masking policies and for the safety of patients and staff, all employees must wear masks and eye protection in internal common areas, including lobbies, hallways, and any clinical areas where they might encounter a patient. When you are walking in the parking garages, it is not necessary to wear eye protection. Please visit the masking policy webpage to learn more.

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Health Benefits Post Covid-19 Infection

As previously announced, UT SELECT and UT CONNECT will cover medically necessary services consistent with the terms of each plan, including physician services, hospitalization, and emergency services. A primary care physician copayment will apply for medically necessary treatment delivered to a patient who may be quarantined under CDC guidelines in a setting other than inpatient.

Workers’ compensation covers long-term matters for an accepted compensable claim. Determination of compensability under workers’ compensation insurance is regulated in accordance with Texas workers’ compensation laws. 

Occupational disease claims may be compensable under workers’ compensation if they meet two conditions. The disease is: 

  1. “Occupational,” arising out of and in the course of employment causing damage or harm to the physical structure of the body; and 
  2. Found exclusive among or presents a greater risk of exposure because of their work. 

Occupational disease does not include an ordinary disease of life to which the general public is exposed to outside of employment. Each claim is reviewed by a third party adjuster on its own merits.

For specific questions about your UT SELECT coverage, members should call a Blue Cross and Blue Shield Health Advocate at 866-882-2034. For UT CONNECT, please contact the CONNECT customer service team at 888-399-8889.

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Listen to the Full Briefing