Guidelines for Clinicians
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- Handle a positive infection risk screen
- Instruct my patients for drive-up testing
- Manage stress (PDF)
- Virtual Care
If we have a patient with a positive infection risk screen for COVID-19, we will:
- Page the Infection Preventionist on call at the hospital where the patient is seen.
- Mask the patient and place them in an airborne infection isolation room (aka “negative-pressure”) with airborne, contact, and standard precautions. This means anyone entering the room must perform hand hygiene and then wear a gown, N95 (or equivalent) respirator, and eye protection with goggles or fluid shield mask and gloves.
- If no airborne infection isolation room is available, place the masked patient in a private room.
- The Infection Prevention team is available to assist with performing a secondary screen for suspected COVID-19.
For additional information or questions regarding lab specimens, please contact the M.D. on call.
COVID-19 Drive-Up Specimen Collection Site at Visitor Parking Lot No. 18 at Paul M. Bass Administrative and Clinical Center is open 7 days a week, 9 a.m. to 6 p.m.
Please note that at this time, only UTSW providers can refer UTSW patients 12 years old and above to the drive-through testing site.
Patients with a scheduled appointment for testing should be instructed to enter the parking lot via Harry Hines Boulevard and drive along the most northern driveway until they are in the north parking lot. Signage guides traffic into and out of the drive-up site. In addition, Campus Police and Public Safety Officers are present to direct traffic.
The virtual care platform in Epic allows providers to complete video visits in lieu of in-person office visits.
To learn how to use the technology, please see:
- BlueJeans App Mobile Patient Experience (30 second video, outlining the patient experience connecting to a video visit through the BlueJeans application connection method.)
- Provider Refresher Training (3 min video, recommended for quick reminders of clicks and process)
- Scheduling and Provider Training (10 min video, recommended for first-time users)
Telemedicine Training (30 min Taleo training module, recommended for telehealth specifics related to patient encounters, consents, prescriptions, reimbursement charges, and billing)
- WebRTC Mobile Patient Experience (30 second video, outlining the patient experience connecting to a video visit through BlueJeans WebRTC connection method.)
- Video Visits for Patients
- Video Visits for Staff
- Interpreters: Video visits and phone visits
- Sharing Telehealth Meeting ID With Family and Caregivers
- Adding Students, Residents, and Fellows to Video Visits
- Post-Telehealth Appointment Follow-Ups
- Pop-Up Blocker Troubleshooting
- Telehealth Quick Text Events
Watch the recently recorded Internal Medicine Grand Rounds on Telehealth for the Future.
Telehealth for Heart Failure - The Physical Examination
Topic begins at 1:58 - 15:00 minutes
Jennifer T. Thibodeau, MD, MSCS
Associate Professor of Medicine
Medical Director, Heart Failure
Telehealth for the Future: Virtual Diabetes Care
Topic begins at 15:57 - 25.07 minutes
Sadia Ali, M.D.
Clinical Chief, Division of Endocrinology
Medical Director, IMSS Endocrinology Clinic
Virtual Care for Digestive Disease Patients
Topic begins at 25:47 - 35:04 minutes
Roopa Vemulapalli, M.D.
Associate Professor of Internal Medicine
Medical Director, Digestive Disease Clinic
Telehealth and Weight Wellness Weighing the Pros and Cons
Topic begins at 35:24 - 43:40 minutes
Jaime Almandoz, M.D., MBA
Division of Endocrinology - Weight Wellness Program
UT Southwestern specialists may refer their patients to the Virtual Care Clinic – even if the patient does not have a primary care physician.
To place the referral, enter order #101900 (COVID-19 Referral Support Clinic Referral/Consult).
Once the referral is received, your patient will be contacted to schedule a virtual visit with a clinician in General Internal Medicine or Family Medicine. This clinic will support the patient’s episode of care including the communication of test results, if applicable, and ongoing symptom management.