COVID-19 Update: Information and resources can be found here.

Guidelines for Clinicians

FAQs for physicians

How do I …

How to Handle a Positive Infection Risk Screen

If we have a patient with a positive infection risk screen for COVID-19, we will:

  1. Page the Infection Preventionist on call at the hospital where the patient is seen.
  2. Mask the patient and place them in an airborne infection isolation room (aka “negative-pressure”) with airborne, contact, and standard precautions. This means anyone entering the room must perform hand hygiene and then wear a gown, N95 (or equivalent) respirator, and eye protection with goggles or fluid shield mask and gloves.
  3. If no airborne infection isolation room is available, place the masked patient in a private room.
  4. The Infection Prevention team is available to assist with performing a secondary screen for suspected COVID-19. 

For additional information or questions regarding lab specimens, please contact the M.D. on call.

As the presence of COVID-19 spreads, significant strains will be placed on our supplies of critical equipment, including N95 respirators, respiratory equipment, ventilators, and other PPE.

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Drive-Up Testing for Patients

UT Southwestern’s Drive-Up Specimen Collection Site outside the Bass Administrative and Clinical Center has been in operation since March 20 and has completed more than 1,000 tests of suspected cases of COVID-19.
UT Southwestern’s Drive-Up Specimen Collection Site outside the Bass Administrative and Clinical Center

In response to the needs of our UTSW patient and provider community, we have expanded our capabilities for COVID-19 testing.

We have opened a COVID-19 Drive-Up Specimen Collection Site at Visitor Parking Lot No. 18 at Paul M. Bass Administrative and Clinical Center, open 7 days a week, 9 a.m. to 6 p.m.

Please note that at this time, only UTSW providers can refer UTSW patients 12 years old and above to the drive-through testing site.

Patients with a scheduled appointment for testing should be instructed to enter the parking lot via Harry Hines Boulevard and drive along the most northern driveway until they are in the north parking lot. Signage guides traffic into and out of the drive-up site. In addition, Campus Police and Public Safety Officers are present to direct traffic.

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HIPAA Policy

As the COVID-19 situation develops, it is critical that all UT Southwestern Medical Center employees maintain our commitment to patient protections and privacy guaranteed by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

  • We are required by law to protect the privacy of patient health information and will only release protected health information (PHI) as allowed by law or with written permission (authorization) from the patient.
  • UT Southwestern employees will not contact the media, respond to media inquiries, or provide PHI to media requests, and are required to direct all media inquiries to the Office of Communications, Marketing, and Public Affairs (CMPA) at

Violations of HIPAA can result in severe civil and criminal penalties, as well as immediate termination from UT Southwestern.

More information on HIPAA policy and procedures (needs VPN to access) or contact the HIPAA Privacy Office at 214-648-6003 or

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High-Risk Health Care Workers Must Refrain from Patient Contact

As we learn more about how severe COVD-19 illness can be, it has become clear that certain groups are at higher risk for severe, life-threatening disease. We want to do everything possible to ensure the health and safety of our workforce.

To that end, those who are in the highest risk groups – over the age of 65 or immunocompromised – must refrain from direct COVID-19 patient care but may perform other critical roles. Exceptions to this require approval from the EVP for Academic Affairs and the EVP for Health System Affairs. Non-faculty members require approval from the Chief Nurse Executive.

Women who are in their third trimester of pregnancy also may not be involved in direct COVID-19 patient care but can take part in other clinical duties.

Other high-risk groups include those who have severe heart and lung disease or diabetes. If these apply to you, please discuss with your supervisor the option of switching from direct COVID-19 patient contact to filling other critical roles.

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Presurgical COVID-19 Testing

Beginning Monday, April 27, we will require COVID-19 testing for all patients awaiting surgical procedures. Testing allows us to move forward after we have confidently ruled out COVID-19.

Testing Patients Within 72 Hours Prior to Surgery

Care teams will need to have test results for review 24 hours ahead of a scheduled procedure. To ensure we have the results within that 24-hour period, patients will need to be tested within 72 hours prior to a scheduled surgery or procedure.

Presurgical Testing Team Will Order the Test

At this time, we are asking that providers and clinics refrain from placing the order locally and instead rely on the presurgical testing team to order so that the testing and results can be appropriately prioritized and results are back the day before the procedure. The attending provider will need to sign off on this order.

Advising Patients on Testing Location

Registered nurse Octavia Wilson prepares to collect a suspected COVID-19 specimen at UT Southwestern’s drive-up collection site.
Registered nurse Octavia Wilson prepares to collect a suspected COVID-19 specimen at UT Southwestern’s drive-up collection site.

Although we prefer that patients are tested at UT Southwestern, we will also accept results from a UTSW-approved local health department testing facility.

  • Drive-through testing is available at UT Southwestern seven days a week from 9 a.m. to 6 p.m. in Visitor Parking Lot No. 18 at the Paul M. Bass Administrative and Clinical Center at 6300 Harry Hines Blvd., Dallas, TX, 75235.
  • Patients traveling to UT Southwestern from out of town may need to build in extra time for testing.

After Results

In order to proceed with a surgery or procedure, results are required so that we know what actions to take next. It is possible that a patient’s procedure could be canceled based on results, but decisions will be made on a case-by-case basis and take into account the patient’s individualized plan of care.

Calling patients from your cellphone?

On the Keep in Touch by Phone section of the Work Remotely page, we have guidance on:

  • Updating your work voicemail remotely
  • Blocking your caller ID
  • Displaying a UT Southwestern number when calling from your cellphone

Personal Protective Equipment (PPE)

Universal Masking for all Hospital and Clinic Clinicians and Staff

An earloop mask is provided each day to all clinicians and staff working in the hospital and ambulatory setting  – including those in direct patient care and those in supporting roles who do not interact directly with patients.

Please use the masks provided, as we have no way of validating the effectiveness or cleanliness of masks brought in from outside. 

Surgical Face Masks are Appropriate

Since cases of COVID-19 continue, we continue to monitor our supplies of critical equipment, including N95 respirators, respiratory equipment, ventilators, and other PPE such as gowns, gloves, and cleaning supplies.

Although we do not currently anticipate this to happen at UTSW given our supply of PPE, the CDC has stated that surgical face masks are an acceptable alternative when the supply chain of N95 respirators cannot meet the demand, except when a patient is in airborne isolation.

Surgical face masks:

  • Are fluid-resistant
  • Provide the wearer protection against large droplets, splashes, or sprays of bodily or other hazardous fluids
  • Protect the patient from the wearer’s respiratory emissions

During this time, available N95 respirators must be prioritized for suspected or confirmed COVID-19 patients who are likely to generate respiratory aerosols during certain procedures, which would pose the highest exposure risk to health care personnel.

All clinical areas (hospital and ambulatory) should use facemasks and a face shield or an N95 and face shield in accordance with institutional policy.  

Eye Protection

In an effort to provide an additional layer of safety for our patients and staff, all team members have been given eye protection. Use of eye protection (specifically face shields) has been shown to reduce person-to-person transmission by up to 70 percent when compared with using masks alone. Eyewear should be worn in addition to face masks or N95 respirators when providing direct patient care and when working or traveling through common areas where you may routinely come in contact with patients, visitors, or staff. This policy will continue as long as there is a high rate of community transmission of COVID-19. For further details and questions regarding the types of eyewear for different clinical areas and different individuals, please see this FAQ.

Conserving PPE

In order to conserve PPE and maintain an adequate supply of resources for the protection of health care workers in close contact with potential patients with infections, the following strategies are being implemented:

  • Do not hoard or remove PPE equipment from the hospital.
  • During rounds, limit the number of personnel entering rooms who need PPE.
  • In caring for suspected or proven COVID-19 cases, the number of personnel entering the room will be limited to those essential for patient care. Visitors will not be allowed in this setting.

Sterilizing & Reusing N95 Respirators

In our ongoing efforts to be strong stewards of personal protective equipment (PPE), new steps are being taken to sterilize lightly used N95 respirators.

We will be collecting your respirator, sterilizing it, and then returning it to you. Respirators will not be gathered in bulk and redistributed to the wrong person.

Your respirator will be:

  1. Placed in a bag with your name, department, and/or unit on it
  2. Sterilized with vaporized hydrogen peroxide, via a process recommended by the CDC
  3. Returned to you for subsequent use

Again, no one will ever receive someone else’s respirator.

Sterilization Process

During the process, hydrogen peroxide decomposes into water and oxygen only, which means no residue is left on the mask. Many medical centers have already adopted this technique.

The method is proved to kill 99.9999% of pathogens including: 

  • Bacteria
  • Viruses
  • Fungi
  • Spores

Prioritizing & Preserving N95 Respirators

N95 Mask
  • All individuals are to wear an N95 respirator when assisting with any COVID-19-related aerosol-generating procedures or when entering the room of a patient on airborne isolation.
  • Nondirect patient care areas will only be supplied PPE on a case-by-case basis with approval from Infection Prevention.
  • Maintain an up-to-date record of PPE supplies in the clinics.
  • If an acute shortage develops, PPE supplies may be reallocated to care areas based on risk and recommendations from the CDC and our Infectious Diseases leadership.

Discarding N95 Respirators

  • Following use during aerosol-generating procedures (if a face shield is not used).
  • After contamination with blood, respiratory or nasal secretions, or other bodily fluids from patients.
  • Following close contact with, or exit from, the care area of any patient co-infected with an infectious disease requiring contact precautions and in the absence of using a face shield.

Extending Use of N95 Respirators Without Removal Between Patients

Extended use refers to the practice of wearing the same N95 respirator for repeated close contact encounters with several patients, without removing the respirator between patient encounters. Extended use may be implemented when multiple patients are infected with the same respiratory pathogen and patients are placed together in dedicated waiting rooms or patient care units.

The N95 respirator life can be extended when:

  • Performing hand hygiene with soap and water or an alcohol-based hand sanitizer before and after touching or adjusting the respirator (if necessary for comfort or to maintain fit).
  • Using a cleanable face shield (preferred) or a surgical mask over an N95 respirator to reduce surface contamination of the respirator.

Limited Reuse of N95 Respirators When Removed After Each Patient

Reuse refers to the practice of using the same N95 respirator for multiple encounters with a patient but removing it (“doffing”) after each encounter. The respirator is stored in between encounters to be put on again (“donned”) prior to the next encounter with a patient.

Reuse recommendations are as follows (this could include use on multiple days):

  • Use a cleanable face shield (preferred) or a surgical mask over an N95 respirator to reduce surface contamination of the respirator.
  • Hang used respirators in a designated storage area (anteroom) or keep them in a clean, breathable container such as a storage bag between uses. To minimize potential cross-contamination, store respirators so that they do not touch each other and clearly identify the person using the respirator. Storage containers should be disposed of or cleaned regularly.
  • Clean hands with soap and water or an alcohol-based hand sanitizer before and after touching or adjusting the respirator (if necessary for comfort or to maintain fit).
  • Avoid touching the inside of the respirator. If inadvertent contact is made with the inside of the respirator, perform hand hygiene as described above.

Use a pair of clean (nonsterile) gloves when donning a used N95 respirator and performing a user seal check. Discard gloves after the N95 respirator is donned and any adjustments are made to ensure the respirator is sitting comfortably on your face with a good seal.

Information summarized from the CDC guidance.

Training Video: Donning and Doffing Personal Protective Equipment (PPE)

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Virtual Care: Video Patient Visits

UT Southwestern has expedited the roll-out of a virtual care platform in Epic that allows providers to complete video visits in lieu of in-person office visits.

To learn how to use the technology, please see:

Comprehensive Telehealth Guidance as of July 20, 2020


Tip Sheets

How to Refer a Patient to Virtual Care Clinic

Dr. Benjamin Greenberg delivers care to a patient during a telehealth visit in his clinic on the eighth floor of the James W. Aston Ambulatory Care Center.
Dr. Benjamin Greenberg delivers care to a patient during a telehealth visit in his clinic on the eighth floor of the James W. Aston Ambulatory Care Center.

UT Southwestern specialists may refer their patients to the Virtual Care Clinic – even if the patient does not have a primary care physician.

To place the referral, enter order #101900 (COVID-19 Referral Support Clinic Referral/Consult).

Once the referral is received, your patient will be contacted to schedule a virtual visit with a clinician in General Internal Medicine or Family Medicine. This clinic will support the patient’s episode of care including the communication of test results, if applicable, and ongoing symptom management.

View AMB Referral Order for COVID-19 Support Clinic tip sheet (PDF)

Video: Virtual Care Features

Watch the recently recorded Internal Medicine Grand Rounds on Telehealth for the Future.

Topics include: 

Telehealth for Heart Failure - The Physical Examination
Topic begins at 1:58 - 15:00 minutes
Jennifer T. Thibodeau, MD, MSCS
Associate Professor of Medicine
Medical Director, Heart Failure

Telehealth for the Future: Virtual Diabetes Care
Topic begins at 15:57 - 25.07 minutes
Sadia Ali, M.D.
Clinical Chief, Division of Endocrinology
Medical Director, IMSS Endocrinology Clinic 

Virtual Care for Digestive Disease Patients
Topic begins at 25:47 - 35:04 minutes
Roopa Vemulapalli, M.D.
Associate Professor of Internal Medicine
Medical Director, Digestive Disease Clinic

Telehealth and Weight Wellness Weighing the Pros and Cons
Topic begins at 35:24 - 43:40 minutes
Jaime Almandoz, M.D., MBA
Assistant Professor
Division of Endocrinology - Weight Wellness Program 

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