Clinical & Patient Information
We are diligently preparing for the potential widespread impact of COVID-19 and are taking steps to reduce the risk of community spread of infection. Please see our Clinical Guidelines for Clinicians.
BEWARE Patient Phone Scam
Criminal scammers are contacting patients by phone and email alleging to represent various health care organizations. Scammers can spoof legitimate phone numbers.
UT Southwestern will never contact you:
- For passwords and usernames
- To access to your computer systems or patient care portals
- To provide computer support
Patient Visitors Limited to One & No Children Under 12
The number of visitors per patient will be reduced to one, beginning Wednesday, March 18.
In order to protect the health of our children, those under age 12 will not be allowed entry into William P. Clements Jr. University Hospital or the Outpatient Building (WA). This is the current UT Southwestern policy during flu season.
To further reduce the risk of community spread of infection, we are taking the additional step of rescheduling patient appointments.
Our Entrances Have Changed
UT Southwestern has been taking necessary precautions for the safety and well-being of our community since COVID-19 first emerged.
With the health of our patients, our workforce, and our community top of mind, we are putting new measures in place to limit the number of visitors per patient, restrict the number of entry access points to our medical facilities, and implement screening for all visitors.
We are aware that the new safeguards might cause some disruption to your daily workflows, so we are sharing the details with you so that you will be able to plan accordingly.
Unless otherwise stated, the new guidelines went into effect on March 16 at 10 p.m.
Limited Access Points
Access is restricted to the following:
Clements University Hospital
- All visitors and guests must enter through the main entrance or Emergency Department
- The main employee entrance to Clements will remain open, as will the Management Materials Building (MMB). The second MMB entrance will close.
Zale Lipshy Pavilion
- All visitors and guests must enter through the main entrance.
Charles Cameron Sprague Clinical Science Building
- The entrance to the Sprague Building is now closed.
Outpatient Building (WA)
- Visitors, patients, and staff will all enter through the main entrance.
Patients will be able to access:
- The James W. Aston Ambulatory Care Building
- Professional Office Buildings 1 and 2
- Harold C. Simmons Comprehensive Cancer Center
- School of Health Professions
- Radiation Oncology facilities
- The West Entrance of Paul M. Bass Administrative and Clinical Center provides patient access to the Bass Towers
Patient Self-Parking Is Encouraged
Self-parking is easy and free. We have raised the gates for your convenience.
Patient Valet service remains available.
Valets are using a two-step method of applying hand-sanitizer and changing gloves between each transaction.
- All visitors and patients will be screened at designated entry points, including the Emergency Department.
- All visitors must meet screening criteria. The brief screening will ask if visitors have experienced any respiratory symptoms – fever, shortness of breath, or a cough – or traveled outside of Texas within the last 14 days.
- Individuals cleared through the screening process will receive an orange wristband, which must be worn throughout their visit to Clements University Hospital or the Outpatient Building.
- Visitors who do not meet screening criteria will not be allowed to enter the facility.
- Anyone who does not pass the screening is encouraged to contact their primary care provider.
- Patients who are being screened for COVID-19 or who have already tested positive are not allowed any visitors.
Please observe the new hours of operation for campus dining areas. In all areas, remember to practice social distancing.
Hospital & Pavilion
William P. Clements Jr. University Hospital and Zale Lipshy Pavilion cafeterias will operate during regular hours.
South Campus Dining Plaza
- Only Café Hunan and Bru will operate (7 a.m.-2 p.m.), offering only grab-n-go items.
- Café seating area will be closed.
- MiMart Market at McDermott Plaza (D1 Plaza) will be open 24/7.
- The Faculty Club will have limited service with boxed lunches until March 23.
- The Commons Food Court – NG3 will operate with a reduced menu (7 a.m.-2 p.m.). However, seating will be closed.
- The 14th floor dining room in ND is closed.
- MiMart Market at NG3 will be open 24/7.
- Fresh Market at Bass Administrative Center and Professional Office Building 1 (POB1) is closed effective today.
The Outpatient Building, West Campus Building 3 (WCB3), and the Radiation Oncology building coffee shops will operate during regular hours.