Clinical & Patient Information

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BEWARE Patient Phone Scam

Criminal scammers are contacting patients by phone and email alleging to represent various health care organizations. Scammers can spoof legitimate phone numbers. 

UT Southwestern will never contact you:

  • For passwords and usernames
  • To access to your computer systems or patient care portals
  • To provide computer support​


Hospital & Pavilion

  • William P. Clements Jr. University Hospital and Zale Lipshy Pavilion cafeterias are open seven days a week from 6:30 a.m. to 2 a.m. with no self-checkout.
  • Starbucks is open from 6:30 a.m.–5 p.m., Monday – Friday, and from 6:30 a.m.2 p.m., SaturdaySunday.

North Campus

  • Dickey’s Barbecue Pit is open from 11 a.m.2 p.m., MondayFriday.
  • NG3 Mini-Market is open 24/7.
  • North Campus 3rd Floor Food Court and ND14 Café are closed.
  • Bass Center food venues are dependent upon vendor capabilities. Currently, Fresh Market (take out only), Hunan, and Parks Burger will operate for lunch Monday through Friday, hours may vary.

South Campus

  • Hunan and Burger House are open in the South Campus Food Court from 11 a.m.2 p.m., MondayFriday.
  • A.W. Harris Faculty Club is open 11 a.m.–2 p.m., Monday–Friday.
  • D Plaza Mini-Market is open 24/7.

West Campus

The Outpatient Building, West Campus Building 3 (WCB3), and the Radiation Oncology building coffee shops will operate during regular hours.

Our Entrances Have Changed

UT Southwestern has been taking necessary precautions for the safety and well-being of our community since COVID-19 first emerged.

With the health of our patients, our workforce, and our community top of mind, we are putting new measures in place to limit the number of visitors per patient, restrict the number of entry access points to our medical facilities, and implement screening for all visitors.

We are aware that the new safeguards might cause some disruption to your daily workflows, so we are sharing the details with you so that you will be able to plan accordingly.

Limited Access Points

Access is restricted to the following:

Patient access points for other UTSW buildings and clinics

Temperature Checks

Everyone entering William P. Clements Jr. University Hospital and Zale Lipshy Pavilion will have a no-touch thermometer scan. If you register a reading of 100.0°F/37.7°C or higher, you will not be allowed in the buildings. We will refer:

  • Patients and guests to their primary care physician for further evaluation
  • Faculty and staff to seek further guidance from Occupational Health (needs VPN to access) at UT Southwestern


  • Screening occurs at designated entry points, including the Emergency Department.
  • Individuals cleared through the screening process will receive an orange wristband, which must be worn at all times.
  • Patients who are being screened for COVID-19 or who have already tested positive are not allowed any visitors.

Should you have any questions, our staff manning the entrances and performing the temperature screenings can provide guidance on the next steps. 

Ambulatory Sites

The temperature checks will carry over to our ambulatory sites of care on Monday, April 6.

  • A patient with a positive screen is masked and sent to an evaluation/secondary screening in a clinic.  
  • guest with a positive screen is not permitted to enter. 

Mask Requirement Upon Entry

Before entering our University Hospital or clinics, all visitors are asked to wear a clean mask or a cloth covering that meets the CDC guidelines:

  • Fits snugly but comfortably against the side of the face
  • Is secured with ties or ear loops
  • Includes multiple layers of fabric
  • Allows for breathing without restriction
  • Can be laundered and machine dried without damage or change to shape

Patient Self-Parking Is Encouraged

Self-parking is easy and free. We have raised the gates for your convenience.

Valet Parking

Patient Valet service remains available.

Valets are applying hand-sanitizer after every encounter.

Patient Visitors Limited to One, No Visitors for COVID Patients, & No Children Under 12

  • Beginning Saturday, July 11, only one visitor per day will be allowed per patient in our hospital. Visitors may not swap in and out.
  • Patients who are being screened for COVID-19 or who have already tested positive are not allowed any visitors.
  • In order to protect the health of our children, those under age 12 will not be allowed entry into William P. Clements Jr. University Hospital or the Outpatient Building (WA). This is the current UT Southwestern policy during flu season.