Instructions for Non-UTSW Users

Using your iLab login credentials, you can place a service request.

Register for an Account

  1. Complete the registration form located on the core facilities page: University of Texas Southwestern Medical Center

  2. Receive a welcome email from iLab (typically within one business day) with login credentials.

Create a Service Request

Using your iLab login credentials, you can place a service request.

  1. Login here using the ‘External UTSW user?’ option: University of Texas Southwestern Medical Center.
  2. Enter the credentials received in your welcome email from iLab.
  3. Select one of the four O’Brien Kidney Center Cores.
  4. In the ‘Search cores and services…’ located on the top right-hand side enter O’Brien.
  5. Select the Request Services tab and click on the Request Service button next to the service of interest.
  6. You will be asked to complete a form before submitting the request to the Core.
  7. Your request will be pending review by the Core. The Core will review your request and either agree to the work or they will ask for more information, if needed.

Additional Help

More detailed instructions are available in the customer manual. For any questions not addressed in the manual, click on the “leave iLab feedback” link in the upper right-hand corner or support@ilabsolutions.com.