What is MyChart?
"MyChartTM : Your Personal Health Connection" from Epic Systems Corp. is an Internet service that allows patients at UT Southwestern to have secure web-based access to portions of their electronic medical record and to request prescription refills with their UT Southwestern healthcare team. Your personal information is directly linked to your UT Southwestern electronic medical record.

Who can participate?
All patients who are at least 18 years of age with a participating UT Southwestern provider may participate in MyChart.

How do I sign up for MyChart?
Patients who wish to participate will be issued a MyChart activation code during their clinic visit. If you weren’t issued an activation code, you may call your primary care clinic to get one.

What are the minimum requirements to access MyChart?
To access MyChart, four items are required:

• You need access to a computer.
• You need access to the Internet.
• You need Microsoft's Internet Explorer version 4 or higher browser OR you need Netscape version 4.0 or higher browser.
• Your browser must be capable of supporting 128-bit US encryption.

How is my personal health information secured by MyChart?
Your MyChart personal health information is carried over a secure, encrypted connection. This secure connection utilizes industry standard Secure Socket Layer (SSL) 128-bit encryption as well as server-side digital certificate authentication to ensure secure data transmission between you and UT Southwestern. To prohibit unauthorized access, all medical information is stored safely behind our firewall in our electronic medical record system.

Can you send me a new activation code if I have lost it, let it expire or did not receive it?
If you have lost your activation code, did not receive it or let it expire, contact the MyChart HelplLine during normal business hours at 214-648-8888 for assistance in obtaining a new activation code.

My activation code doesn’t work, what should I do?
For your security, your access code expires after 30 days and is no longer valid after the first time you use it. If you allow yours to expire, contact the MyChart HelpLine during normal business hours at 214-648-8888 for assistance in obtaining a new activation code.

Is my activation code my MyChart ID?
No, your activation code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. (The code will expire after you have used it or after 90 days). During your first MyChart session, you will create your own unique MyChart ID and password.

Can I create my own password and change it when I want?
Yes, you can. Please keep your password confidential, and do not share it with anyone else. Your password can be changed online at any time by you. Your password is not known by anyone at UT Southwestern.

If you believe someone has found out your password please change it. You can change your password in MyChart at any time by choosing "Change password" under the administrative options

What if I forget my password?
At the sign-in screen for MyChart click "Forgot password". You will be asked for some information and then the password "hint" you created while enrolling will be emailed to you.

When I try to login, what should I do if MyChart keeps telling me "login unsuccessful"?
Make sure your Caps Lock key is not on. The password field is case sensitive. Make sure you do not enter extra spaces in either the MyChart ID or password boxes and try again. If you have forgotten your MyChart ID or password, click on the "Forgot Password?" link and fill in the form.

Why are certain test results not shared electronically via MyChart?
Only test results considered appropriate for release by the ordering provider are accessible through MyChart. Tests of a very sensitive nature are NOT released to MyChart.

What is UT Southwestern’s Privacy Policy?
The UT Southwestern Medical Center at Dallas has in place detailed policies and procedures regarding access to all medical records by our staff and employees and has carefully outlined the circumstances under which your medical information may be released to parties outside the organization. These policies conform to state and federal law and are designed to safeguard your privacy.

MyChart logged me out! What happened?
MyChart wants to protect your privacy. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. Any information you have typed will be lost. We recommend that you log out of your MyChart session if you need to leave your computer.

I am not receiving alerts to my regular email when I have new MyChart information. What is wrong?
Sign onto MyChart and click “personal preferences”. Be sure that your email address has been accurately entered. Make sure that the “internet E-mail Alerts” box is checked. Then click the “submit changes” button.

Some of my health information on MyChart is not correct. How can I get this corrected?
Your MyChart information comes directly from your electronic medical record at UT Southwestern. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

I have questions that aren’t answered here. Who can I call?
Please call the MyChart HelpLine during normal business hours at 214-648-8888 if you have any questions about your MyChart account that are not addressed here. Please remember that MyChart is a tool to enhance your health care experience at UT Southwestern. If you have an urgent matter or question about your health condition, always contact your UT Southwestern clinic directly by telephone.