eResearch is dedicated to providing an excellent level of support for all investigators and research staff. eResearch is supported by the Information Resources Helpdesk.
- Users must open a ticket to request support.
- Most support requests have a five-hour turn around. If a ticket is opened before noon, the user will be contacted before close of business. If a ticket is opened after noon, the user will be contacted the next morning.
- Users requiring access must complete and submit the Request Access Authorization to a Research System form
- User access requests are usually handled within 24 hours of receipt of the Access Request Form.
Normal Business Hours: 6 a.m.- 6 p.m., Monday-Friday
The IR Call Center is your single point of contact for all Information Resources issues and is available to you 24x7. During normal business hours, you will be routed directly to an analyst. Outside of normal business hours, you may at times be routed to the campus operator who will have the technician on duty return your call within 15 minutes.
IRCALLCENTER@utsouthwestern.edu (answered only during regular business hours)
Please do not send HOT issues such as password resets, server down, PC won’t boot, or dead phone through our email system.