eResearch aims to provide excellent support for all investigators and research staff at UT Southwestern Medical Center. The Information Resources Service Desk supports eResearch.
- Users must open a ticket to request support.
- Most support requests are solved within five hours. If a ticket is opened before noon, the user will be contacted before close of business. If a ticket is opened after noon, the user will be contacted the next morning.
- Users requiring access must complete and submit the Request Access Authorization to a Research System form.
- User access requests are usually handled within 24 hours of receiving the Access Request Form.
6 a.m.–6 p.m., Monday–Friday
firstname.lastname@example.org (answered only during regular business hours)
The IR Service Desk is your single point of contact for all Information Resources issues and is available 24/7. During normal business hours, you will be routed directly to an analyst. Outside of normal business hours, you may be routed to the campus operator who will have the technician on duty return your call within 15 minutes.
Please do not send HOT issues such as password resets, server down, PC won’t boot, or dead phone through our email system.